This policy sets out how we collect, process and hold your data if you visit our website or otherwise provide personal data to us. This policy affects your legal rights and obligations so please read it carefully.
Information we collect, store and process
When you visit, interact or use our website, we collect general data and may also collect personal data. General Data usually includes cookies that is recorded automatically when you first visit the website, to give you a better experience when you revisit our website. Personal Data include your name, your contact information and few other personal details as permitted by you.
We collect, process, store and use personal data when you authorize us to see your personal details.
You do not need to provide us with any personal information to view our website. However, we may still collect the information set under the cookie statement section of this policy, ‘Data we automatically collect’ section of this policy and marketing communications in accordance with the ‘Marketing Communications’ section of this policy. When you contact us by email or post, we may keep a record of the correspondence.
General information is automatically recorded from all the users. The data which is automatically collected includes the technical data that is sent to us from the computer, mobile device and browser through which users access our website or it’s services. Users action on our website, information on how users came to our website and data collected through Cookies, Pixel Code and other similar technologies are all included in the automatic general information collection.
Data we automatically collect
When you visit our website, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device’s unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve the services we provide, and for analytical and research purposes.
Updates and Other Electronic Communication
It is necessary for our legitimate interests to use your contact information and interests to send you updates and other communications, which may include newsletters, blog posts, surveys, case studies, our products or services, offers, general queries, feedback and information about new programs.
You can choose to no longer receive particular or any type of communication by contacting us at email@example.com or clicking “Unsubscribe” from an email. If you do unsubscribe to any particular communication, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for business purposes until you notify us that you no longer wish to receive emails from us. Please note that unsubscribing from a particular communication email does not mean unsubscribing from all the emails. You can choose which emails you would like to receive by reviewing your settings. At any point you can change settings for the type of communication you want or do not want to receive.
Unsubscribing from marketing or service related communication emails does not mean that you may not receive weekly newsletter or event updates for which you opted in. If you never want to receive any emails from us or want to delete your preferences, you can raise your concern at firstname.lastname@example.org.
Lawful processing of your personal data
We will use your data in order to comply with our contractual obligation to supply to you the registration to a program that you have booked, including to contact you with any information relating to the program, to deliver the program specifications to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the program.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.
Who do we share your data with?
We may share your data with any service providers, subcontractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, program organizers, email communication providers, IT service providers, partner platforms, accountants, auditors and lawyers.
Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party’s rights, property, or safety.
We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Where we hold and process your personal data
Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data and are GDPR Compliant.
If you receive communication from us, we shall retain your data until you opt out of receiving such communications. If you register with us, we shall retain your data until you choose otherwise. You can delete your data by contacting us at email@example.com.
However, we may hold your data for an extra period as is allowed or required under applicable laws. Your data after complete deletion might still be available on backup for even a longer period of time for reasons persistence to legal, tax and lawful business purposes.
If you have otherwise registered for a service with us or contacted us with a question or comment, we shall retain your personal information for at least 6 months following such contact to respond to any further queries you might have.
A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
We also use Google Analytics to monitor how our website is used. Google Analytics collects information anonymously and generates reports detailing information such as where visitors generally came from, how long they stayed on the websiste, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
We also use Social Networking Cookies or tracking pixels on our social media pages, which remembers your interests for a particular service or piece of information available on our websites. This is done to show you relevant ads on the social networking sites. For more information about the pixel tracking you can checkout Facebook Data Policy and Smartlook.
We shall process your data in a manner that ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers.
Where we have given, or you have chosen a password, you are responsible for keeping this password confidential. However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your data, we do not promise that your data will always remain completely secure.
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in that data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data, object to profiling and unsubscribe from marketing communications. To exercise these rights, or any other rights you may have under applicable laws, please contact us.
Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
If you have any complaints in relation to this policy or otherwise in relation to our processing of your data, please get in touch with us at firstname.lastname@example.org, so we can resolve your complaint. If you are not satisfied with our attempt to resolve your privacy related complaints, you may contact the relevant data protection authority.
Changes of this privacy statement
We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our website after the time we state the changes will take effect, you will have accepted the changes.